Welcome to the Anthology Encompass Help Center
Anthology Encompass brings your engagement, giving, events, and communications into one platform so you can build stronger relationships with alumni, donors, students, and friends of your institution.
Use the categories in the navigation menu to quickly find the help content by area and to see at a glance how Encompass can support your advancement and engagement strategy.
What's New: Stay up to date with the latest improvements in Encompass. These release notes highlight new features, enhancements, and key fixes designed to help you get the most out of the product.
Support and Maintenance: Here you can find information that will help keep your experience with Encompass running smoothly—information about support, maintenance windows, and features that require activation.
Email Marketing: Plan, build, send, and report on modern email campaigns, including templates, audiences, A/B tests, deliverability, and detailed email performance reporting.
Legacy Email (pre-2018 data access): Access documentation and reporting guidance for the legacy email tools, supporting institutions that still reference or use earlier email functionality.
Forms: Build and manage forms for data collection, profile updates, registrations, and commerce, including field options, layout, and reporting.
Events: Create and manage events of all sizes, from simple RSVPs to multi activity, fee-based events with registration forms, confirmations, reconciliation, and an attendee check-in tool.
Online Giving: Design and manage donation campaigns, giving forms, recurring gifts, and transaction reporting to support annual giving, campaigns, and day of giving efforts.
Memberships: Configure membership campaigns, dues, benefits, renewals, scheduled payments, and membership reporting to support alumni associations and other member programs.
Tokens for all Form Types: Use tokens to personalize forms, confirmation pages, and emails with constituent specific data, improving end user experience and tailoring engagement.
Decision Analytics: Explore dashboards and tools that summarize engagement activity and key metrics, helping you understand how constituents interact with your communications and campaigns.
Analyze Data: Dive into focused analysis for giving and events, using reports and tools designed to answer specific questions about participation, revenue, and outcomes.
Content: Manage your Encompass website content pages, modules, images, navigation, listings, and content blocks to build mobile ready, accessible, and engaging experiences.
Scoreboards: Highlight progress and participation with visual scoreboards, donor rolls, leaderboards, maps, and campaign dashboards to energize your community and showcase results.
Community (Social Networking): Support online communities with profiles, groups, class notes, job boards, message boards, and other social networking tools that connect constituents with each other.
Admins: Set up and manage administrative access, dashboards, and workflows so your staff and volunteers have the right rights and tools to work effectively in Encompass.
Data: Import, export, query, and synchronize data; manage merges and data hygiene so that you can connect to data exchange options and keep your Encompass database accurate and actionable.
Members / Constituents: Manage constituent profiles, status, history, and engagement records so staff can quickly see an individual’s relationship with your institution and take informed action.
Settings (Key Menu): Configure global site settings, including administrators, security options, payment gateways, recurring payments tools, notifications, and other key system controls.
Tips & Tricks: Find best practices, how-to guides, and practical ideas from experts to help you get more value out of Encompass across email, forms, content, giving, and more.
Frequently Asked Questions: Get quick answers to common questions about the Support Center and Encompass usage, helping admins and leaders find essential information fast.
Glossary of Anthology Encompass Terms: Look up definitions of Encompass specific terms and settings so new admins and leaders can quickly understand product language and concepts.
Additional Products and Services: Learn about related Anthology offerings, such as consulting, design, analytics services, and specialized packages, that can extend what you do with Encompass.
Compliance: Access resources related to regulations and standards such as GDPR, accessibility, and payment security, along with guidance on how these topics intersect with Encompass usage.
Integration: Review information about integrations with systems like Anthology Raise and other connected tools, including configuration and monitoring resources.
System Changes: See notices about system level changes and industry updates (such as payment processor or card brand requirements) that may affect how your Encompass site is configured.
Anthology Academy: Discover training courses, learning paths, and educational resources in Anthology Academy to help admins and staff build skills and get more from Encompass.