Support Center FAQs

Q: Will my co-workers be able to see my tickets and vice versa?

A: Yes, the Support Center is set up so that all employees within an institution can see each other’s tickets. If specific individuals should not see all institutional tickets, please email encompass-customersupport@anthology.com and we will make that change.

Q: Will there be a place to track Encompass performance issues or defects?

A: We will continue to use status.imodules.com to track Encompass system issues. Tickets reported by your institution that are identified as a defect will be listed in your account, and you will receive notification once they are released into production. The Encompass Issue Tracker on your Encompass dashboard will still be available.

Q: Can I still call or send an email to get support?

A: Absolutely! Application Support is still available at 800.483.9106 or via email at encompass-customersupport@anthology.com.

Q: Where can I submit enhancement requests?

A: We welcome your ideas! You can submit enhancement requests to the Idea Exchange.