Log into Blackboard LMS and Troubleshooting Login
Use this page to log into Blackboard LMS and to resolve the most common login issues. If your problem isn’t covered here, reaching out to your institution’s help desk is the right next step. Go to Understanding Sessions for more detailed information about Blackboard LMSBlackboard LMS sessions.
Log into Blackboard LMS
You can log in to Blackboard LMS on a web browser on your computer or mobile device.
To access Blackboard LMS, you need:
The web address of your institution's Blackboard LMS site
Your username
Your password
In most cases, the web address given by your institution directs you to the login page. If you're directed to another location, look for a login button or a special portal area.
Single sign-on (SSO)
If your institution uses single sign-on (SSO), you can log into Blackboard LMS using credentials from another trusted account, such as a Google or institutional account. If you’re already signed in to that account in your current browser, Blackboard LMS signs you in automatically.
When you log out of a single sign-on session, Blackboard LMS asks you if you want to end all related sessions or continue. If you don't respond, tall sessions end automatically in two minutes.
What happens after I log in?
New users see a welcome page that invites them to create a profile. Before you create a profile, you must accept the Blackboard LMS Profiles Terms of Service. If you don't agree to the terms of service, you won't be granted access to some tools. You can choose to create a profile later.
Login Troubleshooting
Most login problems fall into one of the categories below. Many can be fixed in the steps shown here. If they can’t, your institution’s help desk is the right place to go — Blackboard does not manage user accounts directly.
Note
You can look up the link to your institution’s help desk from the bottom of the instructor or student landing page. Look for the section Contact your institution’s help desk,” enter your institution’s name in the Google Search bar, and select Google Search. Your search results open in a new tab.
Your institution may allow you to unlock your account if you reset your password. Select Forgot Password? and follow the instructions to reset your password and unlock your account.
If your institution doesn’t allow you to unlock your account, you need to wait until the lock period expires or contact your institution’s IT help desk to unlock your account. If you don’t know how to contact the help desk, search the web for your institution’s name + help desk. Or you can check your login page for a support link or contact information.
Forgot your password
If you forgot your password, select Forgot Your Password? on the login page and complete one of the two options. After you submit your information, follow the instructions in the email you receive to create a new password.
Locked out of your account
For your security, the system can lock your account if you enter your username or password incorrectly too many times, or if the login process takes too long.
If you’re locked out:
Try a password reset first. Select Forgot Your Password? and follow the instructions. At many institutions, completing a reset also unlocks your account.
Wait for the lock period to expire. If your institution doesn’t allow self-unlock, the lock clears on its own after a set time.
Contact your institution’s help desk. They can unlock your account directly. See Find institutional support for how to reach them.
Changing your password
We recommend changing your password periodically. Don’t use common personal information, such as your name, in your password.
To change your password, open base navigation — the list that contains your name when you first log in — go to your profile, and select Change Password. Enter your old password and your new password, then select Save.
Passwords are case-sensitive, must not contain spaces, and must contain at least one special character.
Note
If you change your system password, it doesn’t affect external accounts (such as Google) that you use to log into Blackboard LMS.
When you change your password, all other sessions end automatically to protect your security. You’ll need to log in again on any other devices.
Some institutions don't allow users to change their own passwords. If that is the case, contact your institution's help desk.
Issues your institution must resolve
Some login problems can’t be resolved in Blackboard LMS itself. Contact your institution’s help desk if:
You don’t know the web address of your institution’s Blackboard LMS site.
Your username or institutional credentials aren’t recognized.
Your SSO provider (such as a Google or institutional account) isn’t letting you sign in.
You believe your account has been deactivated or hasn’t been provisioned yet.
Password reset emails never arrive.
For details on what your institution’s help desk can and can’t help with, go to Find institutional support.