Functional Area

Reference

Description

Email Marketing

N/A

When attempting to send an email campaign to an audience with an uploaded email list that contained duplicate user records, the system encountered an error message during the campaign release process.

Users can now successfully send email campaigns to the audience list containing duplicate records. Also, duplicate record details are accurately reflected in the exception report.

Foundation

242850

Event reconciliation reports with adjustments were not appearing in the users' SFTP folders.

Now, users can access and download the SFTP exports, Event Reconciliation with Adjustments, from their SFTP folders.

Giving

242972

Users were not able to apply promo codes using the PayPal digital wallet.

Now, the users can apply the promo codes using PayPal and other digital wallets.

Functional Area

Reference

Description

Email Reporting

233591

237821

237785

169152

181483

Bounce responses from recipients were not being properly recorded if the recipients' mail server initially replied with the successful delivery of the message.

Email Marketing

N/A

Identified a high CPU usage during email address validation due to inconsistently defined email field sizes across the system which prevented index utilization in queries affecting the performance.

Added consistent email address definitions across the system to fix and enhance the performance.

Foundation

180735

The required fields under each guest on an event/activity registration form remained mandatory even when the guest attendance control box was unchecked and displayed warnings.

Now, the fields are not mandatory when the guest attendance control box is unchecked.

Foundation

181483

The users were unable to schedule a site statistics report. The report was not loading on the Site Statistics page.

Now, the schedule pop-up loads, and users are able to schedule a site statistics report.

Foundation

219232

219207

It was reported that following the migration of files, the issue concerning the UTF-8 BOM format affected updated data profile reporting and scheduled data exports for donations.

Now, the system has been updated to default the file type of data exports to UTF-8 for all sites as the standard data format.

Foundation

N/A

Accessibility

During the registration process, when initially selected the "Guest" option and clicked "save and continue," then later deselected a guest and attempted to select another guest, the system did not allow the selection of another guest. The system enforced a limit even when one of the previously selected guests was unselected.

Updated the system, now the users can go back and unselect and select another guest.

Giving

231829

232872

When a donor chose a designation and entered the amount, the percentage allocation, which should have been 100%, was not reflected. Also, when another designation was added, the percentage was not automatically updated to 50%.

Updated the system so that the percentage amount is automatically calculated based on the number of designations.

Giving

209438

231829

In the commerce fields the Item quantity was being automatically filled with incorrect numbers.

Disabled the autofill option to avoid incorrect entries.

Giving

232872

An error occurred when adding a new designation to a collection.

Users can now add designations to a collection without error.

Giving

N/A

The transactions that were entirely adjusted off were appearing on the Events Map.

Ensured that such transactions are not displayed on the Event maps.

Functional Area

Reference

Description

Maintenance Window

Giving

240911

As part of the scheduled maintenance window, we will also fix the issue identified with the Digital Wallet Gateway and ensure its resolution across all environments.

USA & Canada:

9 AM - 12 PM CST,

21st August 2023

Australia: 12 AM - 2 PM ACT, 22nd August 2023

Functional Area

Reference

Description

Foundation

213542

227617

228793

When the activity name was edited on an event page using the pencil icon and saved the changes, the name was not updated in the activity listing and the updated name did not reflect on the member confirmation email.

Now, the updated name will show in the activity listing, and the member confirmation email will display the updated activity name.

Foundation

208555

When a sub-community name or setting was updated, the updates took approximately 30 minutes to reflect.

Updates made to the sub-community name or setting are now immediately reflected after saving.

Foundation

226297

On the newer iPhones, the directory's search tool, the Custom Searchable Directory under the Directory, did not return results when a curved apostrophe was used.

Now, the directory searches work for the names with curved apostrophes on all phones and in all browsers. `

Giving

197190

Venmo payment option was disabled due to technical issues related to PayPal integration.

Now, Venmo can be set up with PayPal using the digital wallet configuration.

Functional Area

Reference

Description

Foundation

204926

After making edits to the submission, certain tokens in emails were not replaced with their corresponding values. Instead of displaying the expected values, the emails only showed the token names.

The system is updated to ensure the accurate display of values corresponding to all tokens.

Foundation

NA

Accessibility

When the screen size was changed to smaller (mobile) screens, the content in the Account Registration table, Calendar, and Image rotator content block was not adjusted to fit the smaller screen; as a result, some of the content was not visible.

Corrected the code and now the content adjusts automatically according to the size of the screen.

Foundation

218664

When two documents were added to a member confirmation page, the second link did not display correctly in the email.

Giving

NA

Accessibility

When multiple breakpoints were added to a map and the legend was enabled, the legend overlapped with the map.

Functional Area

Reference

Description

Giving

NA

Corrected an error that occurred with both DW Stripe and PayPal payment gateways enabled in an event where a promo code was used.

Giving

NA

Corrected the issue with the promo code display when DW Stripe was used as a secondary payment gateway while using Gpay.

Giving

NA

Corrected an email confirmation issue that applied commerce item detail from the initial transaction that is not part of the recurring payment.

Giving

NA

Corrected a scenario where event form submissions that had been adjusted off continued to populate on data maps.

Giving

NA

Updated how the billing information was aligned on form submissions.

Foundation

NA

Corrected the scenario where deleted activities were still showing up in the check-in app.

Foundation

218784

Corrected an issue where the content was not displaying properly when event lists were set on a single page and a content filter was applied.

Foundation

231365

Corrected a scenario that occurs when a change was made to a form. The confirmation that was being sent was continuing to send the original form submission details and not reflecting the updates made.

Foundation

NA

WCAG compliance: Error page (WSOD) content was not viewable when resized to width of 320 CSS px / height of 256 CSS px.

Functional Area

Reference

Description

Foundation

173110

On Twitter, when the users tweeted the pages with meta images, the images were not showing in the tweeted pages.

Updated the system to ensure that meta images upload to social media platforms when the pages with meta images are shared, posted, or tweeted.

Note: The images must comply with social media platform requirements.

Foundation

NA

When an email ID is shared by non-members and a transaction is completed, the transaction data is merged with the existing matching email ID records. If that transaction is done by a different individual than existing in the records, the individual who has done the transaction is not identified.

Updated the system to capture individual non-member transaction data. The system can be set to match the first name and email ID with the existing records. If the record is not existing, a new record will be created and managed to capture the future transaction data. Now, US, Canadian, and Australian users can use this feature.

Note: The USA and Australian users should contact Encompass support to enable this feature.

Note: This feature is available by default in Canada from this release.

Foundation

218835

During the execution of the web service API request, the access was denied even after using the correct credentials. The following error occurred: An unhandled exception occurred during the execution of the current Web request.

Now, when the correct credentials are used the error does not occur.

Foundation

NA

The system is updated to validate links in the Emails with token URL values in the Email Marketing database. This will restrict editing token URLs or adding malicious links. The links that are not validated will be redirected to a warning page.

Foundation

NA

The users were unable to set up Single Sign On (SSO) using Active Directory Federation Services (ADFS) or Azure AD (Active Directory).

Enabled the system for setting up SSO using ADFS and Azure AD.

Foundation

NA

The modal windows when opened were fixated on the top of the screen and the users were not able to move them to a different location on the screen.

Now, the modal windows are not fixated and can be moved across the screen.

Giving

226337

When the promo codes were applied during the transactions through Stripe, a WSOD error occurred instead of redirecting to the Stripe page, and in some instances, a partial or improper transaction summary was reflected.

Now, users can apply the promo codes, view the summary, and complete the transactions successfully.

Note: The transaction summary shows the following details:

Giving

221781

When the Campaign Progress Indicator (CPI) was set to the donor goal, the token [AmountRaised] was reflecting the donor count instead of the dollar amount raised to date.

Now, when the token [AmountRaised] is used, the dollar amount is reflected regardless of the set CPI goal type.

Giving

221683

The format of the values displayed for the token [DonationTotal]( Total donation amount to date) varied depending on the CPI goal type.

Now, the format of the values is consistent regardless of the CPI goal type.

Giving

NA

When JPY (Japanese Yen) currency code was used to make a payment of less than 1 USD in value through the Stripe Payment Gateway, WSOD occurred.

Note: Payments made using any currency should at least equal 1 USD in value.

Added a notification stating that the amount entered should be equal to or greater than 1 USD. The transaction is processed only when the appropriate amount is entered.

Giving

204925

Transactions on the ambassador challenge were showing different values on the Admin and front views.

Updated the system to reflect the current and accurate values on both sides.

Giving

NA

On the Add/Edit Designation window, when a name was entered in the Name field, the same text was getting automatically updated in the External Database Value field upon moving the cursor from the Name field. Similarly, when the text was entered in the External Database Value field, the same was getting updated in the Name field.

Giving

NA

When a member record was updated without adding value in the Donation Amount and Designation fields and selected the scheduled payment option, the WSOD occurred.

Giving

NA

On the Leaderboard when the Rank column was configured to reflect the ranking based on Percentage to Goal values, the ranking values were incorrect.

Corrected the ranking based on Percentage to Goal and confirmed that the ranking based on Dollars and Participation is also in the right order.

Giving

NA

When campaign Data was Purged, the scoreboard data was not getting deleted from the Maps.

Ensured that the system deletes the Scoreboard data from the maps when the campaign data is purged.

Giving

159422

In the CSS styling option code instructions, the periods were incorrectly placed before the h2 and h3.

Giving

NA

On the scoreboard maps when configuring the breakpoints there was no validation or intimation to the users even when the breakpoints were overlapping.

Now, a validation message is displayed stating that the user should enter a unique value for each breakpoint for the configuration to be saved.

Functional Area

Reference

Description

Events

183566

The iCal link was not opening in the Chrome browser. The users had to right-click and download the file to open it in Chrome.

Now, users can click and open the iCal link in all browsers.

Events

218835

The records without successful billing transactions on the event forms were showing in the ICP (Identity Check Point) grid to merge.

Now, the records are shown on ICP to merge only when the billing transactions are completed on the forms.

Events

2277733

Error occurred when expanding the Fees/Commerce Items' accordions on the Events Registration Fees/ Commerce window.

Now, the accordions expand and display the fees/commerce items.

Foundation

206305

Admins even with required admin rights were unable to add PCB (Patternized Content Block) articles.

Now, all the admins with the required admin rights can add the PCB articles.

Giving

226337

In billing transaction reports for the Pay Pal transactions asterisks were displayed in the place of the billing email address.

Enabled the system to reflect the billing email address.

Giving

NA

Puerto Rico geolocation was not displayed on the Leaderboard map.

Now, the Puerto Rico geolocation and submissions are displayed on the US Leaderboard map.

Giving

NA

When setting the number of breakpoints on the map configuration screen, the field was not accepting manually entered positive numbers after the negative number was entered.

Updated the system and confirmed, in all the maps, that the field now accepts positive numbers after a negative number is entered.

Giving

NA

Updated the system to display data storage mode options for all the fields on the Add Field screen.

Note: These options were displayed only during the field creation.

Email Marketing

228735

During the email send process, batches of up to 1000 contacts were marked as ‘Rejected Batch’ in the Exception Report. This was due to the system not excluding the records without email IDs.

This has been corrected, and these records will be marked as No Email Address.

Functional Area

Reference

Description

Email Marketing

NA

When a draft was deleted using the Gear menu (soft delete) option in the Drafts tab, the users were unable to delete the associated sender. This was because the associated draft was not permanently removed from the system, and the users could not find the associated draft as the draft was deleted from the tab.

Now, the system has the Deleted Drafts tab where the soft deleted drafts are stored. The users can find the associated draft in the Deleted Draft tab, delete the associated draft, and then delete the sender from the Sender Identities page.

Giving

NA

On the Giving page, the system was displaying the sum of all the donations by a member instead of the latest donation amount made by the member. This was due to the Donor Roll data being captured based on the member ID and not based on the transactions.

The system is updated to capture the donor roll data based on the transactions. Now on the Giving page, the default displayed amount is a member's latest transaction (donation).

Users can view the amount of each donation, filter the amount by the designations, and export the donor roll data.

Giving

NA

In compliance with the previously announced Mastercard standards for recurring payments notification, we have made the following changes:

Giving

197723

On the Manage Account page, the Resend Confirmation Email button used by the admins for triggering a confirmation email on request from the donors (members or registered guests) was not working.

Now, the admins can resend the confirmation email on request.

Note: The donors receive the confirmation email upon completing a donation by default.

Giving

218783

On the Membership form in the scheduled payments settings, the number of days for the reminder and notification email address fields were not displayed.

Updated the system to display the fields:

Giving

221998

The option Upcoming Auto-renewal charge reminder email should only appear in the Membership forms but was appearing on the donation forms as well.

Removed the option from the Donation forms and confirmed that the option is available in the Membership forms.

Giving

NA

When configuring the settings using the Update from Template option in the Donor Roll, Leaderboard, and Affiliation modules, selecting a template from the Template dropdown is required. The validation for this selection was not taking place, and the users were able to go to the next page without selecting a template.

Now, when a template is not selected, the message ‘select a template’ is displayed and users cannot go to the next page without selecting a template.

Giving

222297

An error occurred updating credit card information when the form was set to Stripe using the API gateway option having earlier settings mapped with auth.net. The recurring gateway settings were getting mapped back to auth.net.

Now, Admins can update the payment information for the payment gateway as per the current settings.

Giving

211472

The donor roll data was not displayed when the custom data point filter was applied.

The system was set to filter the data by form or campaign IDs (module IDs). Updated the system to filter the data by member IDs.

Now, the donor roll data display according to the applied custom data point filter.

Giving

223633

On the Designation report, the designation percentages were incorrectly displayed as either 0% or 100%. The reflected amounts were correct.

Now, the percentages display accurately corresponding to the amount.

Giving

210512

The pdf receipts for the transaction made through Touchnet t-link showed $0.00 for any amount transacted.

Note: The confirmation e-mail and transaction summary on the Encompass page showed the amount correctly.

Now, the exact amount of the transaction made through the Touchnet t-link is reflected on the pdf receipts.

Giving

207800

The system email footer was not present in the confirmation emails of the subsequent, perpetual, or scheduled transactions.

Now, the email footer is present for all the transactions.

Giving

159776

When hovered over the Scoreboard World map, the gifts that originated from the United Arab Emirates were not populated.

Giving

217418

The token [ReceiptURL] was not getting linked to the PDF receipt on CA sites.

Foundation

When designation filters were applied to GTE (Giving Transaction Export) On-Demand or scheduled reports, the filters were not retained after the initial run.

Corrected the issue to ensure that the filters remain as set until the new changes to the filters are applied.

Foundation

NA

Submission counts in the form home pages and reports were not accurate. Even incomplete forms were included in the total counts.

The counts are corrected by removing incomplete non-member records. Updated the system to count only the completed forms.

Foundation

In compliance with the StateRamp guidelines ensured that the password field is not displayed. Even during the member data import, the password field is made unavailable.

Foundation

NA

Updated the system to incorporate WCAG elements according to ARIA attributes.

Foundation

189465,

197805

Users were unable to connect to the Encompass site with Facebook credentials. When users clicked the Facebook login option, an error message occurred.

Now, users can connect using all the social login options: Facebook, LinkedIn, Twitter, Google, and Yahoo.

Note: When using the Login with Another Account options the first time, link the preferred social media account to Encompass:

Foundation

203550

Users were unable to navigate through the content archive after the 1st page. When the > button was clicked WSOD occurred.

Foundation

216702

Amount field was removed from an Event form.

Added the amount field. To prevent the commerce fields from being deleted, disabled the option to delete the field. Added the following message:

'You cannot edit or remove the commerce field of a giving form.'

Events

NA

When guests filled out an event form with a primary registrant and selected the resend confirmation email option, the confirmation emails were sent only to guests.

Now, the confirmation email is sent to the guests and primary registrant.