Configure Channels

Select the Channels option in the Customer Administration Portal to configure the Digital Assistant for Web Chat and Live Assist chat.

Web Chat

If you are using the web chat variant of Digital Assistant (rather than the Live Assist variant), you need to configure the web Chat settings in the Customer Administration Portal.

Channel - Web Chat

Web Chat Settings
Field/Control	Description
Web Chat Domains	Specify the domain(s) or subdomain(s) that will host the web chat. This field needs to be populated to configure web chat for the Digital Assistant. For more information, see Web Chat Configuration.
Embed Code	Click the copy icon () to copy the IFrame tag from this field and add it to the web pages where you want the web chat to be enabled. For more information, see Web Chat Widget. The Web Chat Secret is configured in the Internal Administration Portal by Anthology staff. An automated process then populates the Embed Code in the Customer Administration Portal for the customer to copy.
Save Setting	Click the Save button after you have modified the settings.

Live Assist

If you are using the web chat variant of Digital Assistant enabled with "Chat with an Agent" functionality for Anthology Reach, you need to configure the Live Assist settings in the Customer Administration Portal.

Channels - Live Assist

Live Assist Settings
Field/Control	Description
LA Account Number	Specify the number of your Live Assist Dynamics 365 account. In can be found in the URL of the Live Assist Engagement Portal (see Live Assist Enabler Configuration).
LA Data Host	Specify the hostname of your Live Assist data services configured in Anthology Reach. Enter the hostname without protocol, for example: "services.nx.lafor365.com" (see Live Assist Enabler Configuration).
Save Setting	Click the Save button after you have modified the settings.