Conflicting Information

If the system identifies conflicting information to be resolved, the Review Conflicting Information area is displayed in the Student Details page. If a conflict can be overridden, the Override column displays a check box for the item. When a staff user selects this check box, the system provides a dialog box to create a conflict override based on review of submitted documents.

To review and override conflicting information:

1. Navigate to the Student Details page.

2. Scroll to the middle of the page and expand the Review Conflicting Information panel.

3. For all items that can be overridden, a check box is displayed in the Override column.

   

4. Select the check box to open the Conflicting Information Override dialog box.

5. Enter the Reason for the override.

   

6. Select Override.

   The system completes the action and the information is available in the Activity History for the student.