Error while trying to connect with the Azure Service Bus

Summary

When the Send human resource records / Get acknowledgment for human resource records / Get payroll records / Send acknowledgement for payroll records batch job is run, an error occurs and the following message is displayed in the batch log:

Error while trying to connect with the Azure Service Bus.

Cause

Invalid connection string value is specified in the Connection string for Azure Service Bus field on the External systems integration parameters page (under Human resources > Setup > Integration with external systems),

Resolution

Ensure that a valid connection string value is specified in the Connection string for Azure Service Bus field. To do so:

  1. Navigate to the External systems integration parameters page (under Human resources > Setup > Integration with external systems).

  2. Click the Integration with external systems tab.

  3. Click the Integration settings section and in the Connection string for Azure Service Bus field, specify the connection string generated for the Azure Service Bus namespace.

  4. Save the page.

  5. Run the Send human resource records / Get acknowledgment for human resource records / Get payroll records / Send acknowledgement for payroll records batch job.

For more information, see Enable Integration with External Systems Subscribed to ASB Topics.