The New Blackboard Help Sites are Live!
We’re excited to share that the new Blackboard help sites are now live! The updated experience features a modern interface, clearer navigation, role-based pathways, improved mobile usability, and easier ways to find the information you need.
Timeline
| Phase | Dates | Description |
|---|---|---|
| New help sites launch | Dec 12 | New help sites go live for all users. In-product links redirect to the new sites. |
| Old sites are retired | Jan 23 | All pages on help.blackboard.com redirect to the new sites. |
Note: For now, both the new and legacy sites remain available, so you can work in parallel and update any links in your resources as needed. Beginning January 23, all URLs on help.blackboard.com will automatically redirect to the new site. In many cases, redirects will point to an exact one-to-one match; where that isn’t possible, they will route to the closest corresponding page.
Access the Help Sites
Use these links to explore the new help centers:
We also refreshed the Institutional Effectiveness help sites. You can check them out here:
Note: If you subscribed on the old site to receive notifications when Blackboard release notes are updated, you will need to resubscribe using the form at the bottom of this page: What's New.
Thanks for Your Feedback
Our sincere thanks go out to everyone who took part in the preview of our updated Blackboard help sites. Your participation and thoughtful feedback played a meaningful role in shaping the final experience. Your feedback didn’t just influence the launch; it’s continuing to guide our ongoing improvements.
Thanks again for being part of this milestone!