Specifying a Prefix for Canned Response Shortcuts

See Also

Canned Responses can be inserted into a message by using keyboard shortcuts. The keyboard shortcut to insert a Canned Response must consist of a prefix and shortcut text. Within a Team, the shortcut text must be unique to a Canned Response, but the prefix remains the same for all Canned Responses across Teams. The default prefix is “#”. A prefix must begin with a special character and can contain a maximum of five characters. The shortcut text following the prefix can be numbers, letters or special characters such as \, /,:, *,?, “, <, >. There must be no spaces in the prefix. Examples of prefixes: *CR or #123 or &&.

To Specify a Prefix for a Canned Response

1.  In any Workspace, except Analytics, select Options from the Tools menu.

The Options dialog box is displayed.

2.  Select the Media tab.

3.  Select Use shortcut to insert Canned Response.

4.  Specify the prefix in the Prefix Shortcut with field.

5.  Click OK.

To Specify a Shortcut for a Canned Response

1.  Create a Canned Response.

2.  Click the Properties tab.

3.  Specify the shortcut in the Shortcut field.

4.  Click .

5.  Select Close from the File menu.

Note  •   A Canned Response shortcut must be unique in all the Teams with which the Canned Response is shared. •   When a Canned Response shortcut is defined in the Options dialog box after an Interaction is opened, the change is not reflected in the open Interaction window. Close the Interaction window and reopen it, to view the modified Canned Response shortcut.