See AlsoPermissions Required
Manage Canned Response - To create, edit, share, and delete Canned Responses.
From the Chat Workspace, you can edit a Chat Canned response to which you have access.
To Edit a Chat Canned Response
1. Select the required Chat Canned Response.
2. Click Edit to view it in the Canned Response window.
3. Modify the required details.
4. Click 
.
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Note • A Canned Response that is not categorized is listed under None. • Chat Canned Responses can also be edited from the Canned Response Manager. • When setting Chat Media Options in Talisma Client, you can configure a Chat Canned Response to be sent as an automatic response at the end of a chat session. Such a Canned Response will be automatically sent to the visitor when you end a chat session. You cannot edit a Chat Canned Response that is configured by another User as an automatic response. |