Deleting and Restoring a Canned Response

See Also

Permissions required

Manage Canned Response - To create, edit, share, and delete Canned Responses.

To Delete a Canned Response

1.  Select the required Canned Response in the Canned Response Manager.

2.  Click Delete.

The Canned Response is deleted.

To Restore a Canned Response

1.  In the Canned Response Manager, select List Deleted Canned Responses.

All deleted Canned Responses are listed.

2.  Select the required Canned Response, and click Undelete.

The Canned Response is restored.

- OR -

To permanently delete a Canned Response, click Purge.

Note  You cannot delete a Canned Response if: •   It is being used in a Rule created in Talisma Business Administrator. •   You do not have access to it. •   It has been configured as a Rapid Response. You must first release the Rapid Response, before you can delete it. To view a list of Users who have configured the selected Canned Response as a Rapid Response, select Rapid Response Users from the View menu in the Canned Response window.