Inserting a Signature in a Message

You can insert your signature in a reply, a message you want to forward, or a message you want to send to a specialist. You can insert team-specific signatures only for those messages that are associated with specific teams.

To Insert a Signature in a Message

1.  From the Interaction Table View, click the required Interaction ID link to open the Interaction page.

2.  In the Communication Info pane of the interaction, click the Reply, Reply All, Forward, or Consult action button, as required.

3.  Place the cursor in the message area where you want the signature to be inserted. Go to the Insert drop-down list, and then select Signature.

If a signature has been created for the team with which the current message is associated, then the signature is included in the response.

Note 

The signature configured for you in the current team is automatically added in the Reply pane if the Add Signature by default to all Messages option is selected. For more information about creating a signature, see Signature.