Update the Database for National Do Not Call

Once you have imported the file for the National Do Not Call (DNC) Registry, you must use the Update tab on the National Do Not Call page to update the Anthology Student database.

Prerequisites

You must have:

• Common - Processes - View authorization

• Contact Manager - Processes - National Do Not Call - Update authorization

You should also be familiar with the Background for National Do Not Call.

Access Method

Select the Processes tile > expand Contact Manager > select National Do Not Call.

Procedure to Update the Database

1. Select the Update tab.

2. Specify the following values.

   Oldest Date The oldest date for which the DNC records are updated. It must be before the date you specify for Newest Date. Newest Date The newer date for which the DNC records are updated. It is set to 90 days prior during processing to comply with Federal Trade Commission (FTC) rules. For example, if the Newest Date is 04/01/2018, that date is transformed into 01/01/2018. This date value is used to gather potential students who need to have their phone numbers updated. The newest date cannot be after the current date.

3. Select the Queue Update button.

4. On the Queue Batch dialog, review or change the name of the batch and select the Queue button.

   Anthology Student processes the batch and:

   • Gathers all numbers that have a newest date within the date range provided, adjusted for 90 days back-dating on the Newest Date value

   • Replaces any matched phone numbers in the Anthology Student DNC database with the text Do Not Call (such as phone number, work phone, or other secondary phone numbers)

   • Stores the original phone number is stored in a cross-reference table.

   When the batch completes, Anthology Student displays the results on the History tab to view the status of the import as started or completed.