Anthology Digital Assistant

The Anthology Digital Assistant named "Renee" is the Retain, Engage, Notify and Enablement Engine for higher education institutions.

Retain students through your process and your people with the help of a digital assistant that students can interact with.

Our machine learning algorithms monitor student activity, predict outcomes, and prompt actions.
Engage them before they disengage.

Studies show that engaged students are more committed and ultimately more loyal alumni.
Notify students through a broad range of communication channels.

Reach students where they are — on mobile devices!
Enable students to take responsibility and learn the path to success.

Students must complete action-oriented tasks that guide them towards success.
Engine

Powered by Microsoft Azure and Azure Cognitive Services

What does Renee do?

Renee...

has conversations with people.
provides answers to commonly asked questions.
logs conversations.
can route the person to a live agent.
can open a support case on behalf of the person if unable to help.
can have thousands of conversations simultaneously with different persons at different institutions.

Renee...

is a multi-tenant Software as a Service (SaaS) solution that resides in the Azure cloud as a single entity.
is built on the Microsoft Bot Framework and using Azure Cognitive Services and Artificial Intelligence (AI).
is an AI agent that you communicate with using conversation or natural language.
has been trained to understand common questions that prospects, applicants, and students would ask about their institution.
learns from every interaction across all institutions where Renee is deployed. The more ways people engage with Renee and ask questions, the more Renee understands.
can detect the tone or sentiment of the conversation to understand whether or not the conversation is positive, neutral, or negative. This sentiment understanding helps Renee make decisions about how to respond.

Renee in action