Security Roles for Live Assist
Three Security Roles are available for working with Live Assist:
- Live Assist Administrator
- Live Assist Agent
- Live Assist Supervisor
These roles need to be assigned to appropriate users.
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In Anthology Reach, select Settings > Security.
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On the Security page, select Users.
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On the Enabled Users page, select the User you want to associate with the Live Assist role.
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On the User page, select Manage Roles.
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In the Manage Users Roles list, select the appropriate role.
Role Ability Live Assist Administrator Configure Live Assist Live Assist Agent Chat using Live Assist and be assigned a Live Assist license Live Assist Supervisor Supervise Live Assist agents
