Troubleshooting

Since multiple applications and processes are involved in building forms, it is necessary to apply systematic troubleshooting techniques. This section contains general guidelines and reference materials that may help you to isolate and correct errors.

When a server-side error occurs during the processing of a rendered sequence that cannot be corrected via form resubmission, an error message is displayed. The default message text is "Unable to process form. Please contact your administrator for assistance."

Default error message

You can edit the message text on the Settings tile in Form Designer and save your custom message. You can use HTML markup to encode a URL or email address if desired.

alert

By design, the error details will only be captured in the log files. You need to check the log files to troubleshoot the error. For more information, see Log Files.

 

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