Customer Voice - Data Flow

The following processes are included in the data flow diagram:

• Create project: When a project owner creates a project, its data is stored in Customer Voice services and Dataverse.

• Distribute survey: When a survey distributor sends a survey, the survey invitations are stored in Customer Voice services and Dataverse. Survey invitation emails are sent to recipients by using Dynamics 365 Marketing Email service internally.

• Respond to survey: When a survey recipient responds to a survey, the response is first stored in Customer Voice services and then sent to Azure Cognitive Services and the Customer Voice analytics engine for further processing. After the responses are processed, they are stored in Dataverse.

• Analyze results: After data is processed by the Customer Voice analytics engine, it's ready for analysis by viewing the information in charts in Customer Voice.