Error When Creating Student Transactions

Summary

When Anthology Finance & HCM is integrated with Anthology Student and the Release to General Ledger process is run, following errors occur:

Error 1

Cannot find student in the system. (Student Identifier = '<Student ID>')., Error when creating Student transactions,

Error 2

Cannot find combination: Student ID = '<Student ID>', Enrollment = '<Enrollment Number'., Error when creating Student transactions

Error 3

ZIP/Postal code not found or could not be created.

Error 4

Cannot create ZIP/Postal code. Country or State information is missing.

Error 5

Cannot create a Student transaction record in Finance because the check number 1 is already used in an existing transaction. Operation failed.

Error 6

The value <id> in field 'Bank account' is not found in the related table 'Bank accounts', Error when creating Student transactions.

Cause

For Errors 1 and 2

The Zip/postal code in student's address in the Student transaction that is sent from Anthology Student does not match with the Zip/postal code in Anthology Finance & HCM. The zip code mismatch occurs due to one of the following reasons:

  • The Zip/postal code does not exist in Anthology Finance & HCM.

  • The format of the Zip/postal code in Anthology Student is different from the format available in Anthology Finance & HCM.

    For example, in Anthology Student the Zip/postal code has a 9 digits format whereas in Anthology Finance & HCM the Zip/postal code has a 5 digits format.

For Error 3

Zip code is not sent from the Student system.

For Error 4

The Country or State name sent from the Student system does not exist in D365.

For Error 5

The check number 1 will be used in another existing transaction.

For Error 6

The Bank used in for transactions that does not exist in Anthology Finance & HCM respective Legal entity.

Resolution

Ensure that the ZIP/postal codes available in Anthology Student are also available in Anthology Finance & HCM and the format matches with the ZIP/postal code format in Anthology Student.

Add or update the ZIP/postal code in Anthology Finance & HCM using the following methods.

Method 1 - Add a ZIP/postal Code Manually

  1. Navigate to Modules > Organization administration > Global address book > Addresses > Address setup.

  2. In the Address setup page, in the left pane, select ZIP/postal code.

  3. In the Enter ZIP/postal code information for address setup page, click New and add the required field details.

  4. Click Save.

Method 2 - Import Addresses Using the Data Management Framework

For details, see the Microsoft Documentation on Data Management Overview.

Recommendation: Use the same file to import ZIP/postal codes in Anthology Finance & HCM that was used to import the data in Anthology Student.