| InteractionInfo Class |
This structure contains the details of an Interaction.
Inheritance Hierarchy
SystemObject
Talisma.Server.CommonInteractionInfo
Namespace: Talisma.Server.CommonTalisma.Server.CommonInteractionInfo
SyntaxC#
[SerializableAttribute] public class InteractionInfo
The InteractionInfo type exposes the following members.
Fields| Name | Description | |
|---|---|---|
 | aliasId |
The ID of the Alias associated with the Team to which the Interaction belongs.
|
| consultState |
If the Interaction was sent to a specialist, this value indicates the Consult state of the Interaction. An
Interaction can be in one of the following consult states:
|
| contactEmail |
The e-mail address of the Contact associated with the Interaction.
|
| contactId |
The ID of the Contact associated with the Interaction.
|
| contactName |
The name of the Contact associated with the Interaction.
|
| createdDate |
The date and time when the Interaction was created.
|
| dateOfLastMessageFromContact |
The date and time when a message was last received from the Contact associated with the Interaction.
|
| expiryDate |
Date and time when the Interaction will expire, or has expired.
|
| interactionId |
The ID of the Interaction for which the Interaction details are retrieved.
|
| interactionState |
The current state of the Interaction.
|
| isDeleted |
The value of this parameter indicates whether the Interaction is deleted from the CampusNexus CRM system.
|
| lastMessageLanguageId |
The ID of the language in which the last message was sent.
|
| lastOpened |
The date and time when the Interaction was last opened.
|
| lastResolvedDate |
The date and time when the Interaction was last resolved.
|
| lastUpdated |
The date and time when the Interaction was last updated.
|
| messageCount |
The total number of messages in the Interaction.
|
| outgoingMessageId |
The ID of the outgoing reply to a message.
|
| ownerId |
The ID of the User who is the owner of the Interaction.
|
| ownerName |
The name of the User who is the owner of the Interaction.
|
| priority |
The priority of the Interaction.
|
| replyState |
If a reply was sent for the Interaction, this value indicates the Reply state of the Interaction. An Interaction
can be in one of the following Reply states:
Reply in ProgressReply in Outbox |
| reviewerId |
If the Interaction is sent for review, this is the ID of the User who is reviewing the Interaction.
|
| reviewerState |
If the Interaction is sent for review, this value indicates the Review state of the Interaction. An Interaction
can be in one of the following Review states:
|
| ruleBasedPriority |
The priority of the Interaction assigned based on the Rules configured.
|
| sOrderDisplName |
Order InstanceId which is linked to the interaction
|
| subject |
The subject of the Interaction.
|
| systemPriority |
The priority of the Interaction assigned by the system.
|
| teamId |
The ID of the Team to which the Interaction belongs.
|
| teamName |
The name of the Team to which the Interaction belongs.
|
| userPriority |
The priority of the Interaction assigned by a User.
|
See Also