CreateInteraction Method

Sample Code for creating an Interaction using the CreateInteraction method of CampusNexus CRM Interaction iService.

In the following sample code, we will be creating an Interaction based on an e-mail with attachment that is received from a Contact, John Peter. This Interaction is assigned to CampusNexus CRM User, Agatha. Following details are used in this sample code to create an Interaction:

  • Contact ID of John Peter - 120.

  • User ID of Agatha in CampusNexus CRM - 1155.

  • Team to which the new Interaction must be assigned to is Admission that has the ID as 53.

Sample Code for the CreateInteraction Method
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public void CreateInteractionSample()
{
    //Creating an Instance of the Interaction Service
    InteractionWebService interactionService = new InteractionWebService();

    //Generating the Username Token
    UsernameToken userToken = getUserToken("ParkerRoy", "password");

    //Associating the Username Token with the Interaction iService Instance
    interactionService.RequestSoapContext.Security.Tokens.Add(userToken);
    interactionService.RequireMtom = false;

    long contactID   = 120; //ID of the Contact for which Interaction has to be created

    string phone = "";// Not passing this value in this sample as the medium of the Interaction is not phone.
    DateTime receivedAt = DateTime.Now; // Time when message was received
    int receivedByUserID = 0; // Indicates that the Interactionn is created by 
    int mediaID=5; // 5 is the ID for the E-mail medium.
    int direction=1; // 1 indicates it is an Incoming message.
   string subject="Applying for Visual Arts Course";
    int teamID=53;  // ID of the Admissions Team in which the Interaction must be created.
    int assignedToUserId=1155; // ID of the User to whom the Interaction must be assigned.
    int aliasId=1; //ID of the e-mail alias used in the Interaction.
    int priority=1; //1 indicates that the priortiy of the Interaction is Normal.
    int resolved=0;//0 indicates that the Interaction state is Open.
    //Message content received from the Contact
    string ContactMsg= @"<!DOCTYPE html>
                                <html>
                                <body>
                                Hi,
                               <p>I want to apply for the Visual Arts course in your university. Could you please provide more details on the course?
                                  I have attached my profile for your perusal.</p>
                               <br>
                               <p>Thanks,</p>
                               <br>
                               <p>John Peter</p>
                               </body>
                               </html>";
    string userMsg=""; //Specifying this parameter as blank.

   //Initializing the InteractionAttachmentData class with required Information
  InteractionAttachmentData[] intAttach = new InteractionAttachmentData[1];
  intAttach[0]= new InteractionAttachmentData();
  intAttach[0].fileBlob = System.IO.File.ReadAllBytes(@"D:/Upload/MyProfile.pdf"); //Path from where the attachment is uploaded.
  intAttach[0].fileName = "MyProfile";
  intAttach[0].isNewAttachment = true;
  intAttach[0].cId = "";

  //Setting the values of the Language Property for the Interaction
  PropertyInfo[] propData = new PropertyInfo[1];
  propData[0] = new PropertyInfo();
  propData[0].propertyID=1000002; // ID of the Language Property 
  propData[0].propValue="1033";  // Indicates the language is English(United States)

 bool updateReadOnly=true; // Read-only Properties will be updated.
 bool ignoreMandatory=true; // Unfilled Mandatory Properties check will be ignored.
 long interactionID=-1;
 long eventID=-1;
 string error="";
 bool contactPreviousBlocked=false;
 long result = 0;

 //Calling the CreateInteraction method
 result= interactionService.CreateInteraction(contactID, phone, receivedAt, receivedByUserID, mediaID, direction, subject, teamID, assignedToUserId, aliasId, priority,
 resolved, ContactMsg, userMsg, intAttach, propData, updateReadOnly, ignoreMandatory, out interactionID, out eventID, out error, out contactPreviousBlocked);

    if (result != 0)
    {
    }
}