Domain Password Change

The CampusNexus CRM product is installed for a customer in different ways. In a scenario where CampusNexus CRM is installed on a network, the product works under a domain account, which is an administrator account on computers where CampusNexus CRM is installed. If the domain account password is changed, CampusNexus CRM will stop working as some of the CampusNexus CRM components run under the domain user account. A domain password change on the network does not change the password on these CampusNexus CRM installations. The installations have to be re-initialized by updating the password at several locations.

The following topics describe the configuration changes required for various CampusNexus CRM components when there is a domain password change:

Database Server Computers

SQL Server

Perform the following changes for all SQL services such as SQL Server Service, SQL Server Agent, SQL Server Browser, and SQL Server Integration Services on all computers where the Database component or CampusNexus CRM databases are installed:

  1. Go to Start, Administrative Tools, Services. The Services screen is displayed.

  2. Select the service.

  3. Right-click and select Properties.

  4. Select the Log On tab.

  5. Select This account, and change the password.

  6. Click OK.

 

CRM Services Computer

DCOM Configuration

If the following components are running under the domain account, update the DCOM configuration settings:

  • TLSCMgr

  • TlRptToFile

  • TLCosmosSvr

To update the DCOM configuration settings:

  1. Go to Start, Administrative Tools, Component Services.

  2. Go to Console Root, Component Services, Computers, My Computer, DCOM Config.

  3. Select the required component.

  4. Right-click and select Properties.

  5. Select the Identity tab.

  6. Select This user, and change the password.

  7. Click OK.

Services

A CampusNexus CRM installation involves the running of several services. These services are part of different CampusNexus CRM components installed at different locations. Modify each installation of all Services using the procedure given below for Campaign Dispatcher, Job Service, Webform Sync Service, Health Check Service, DNC Service, and Scheduled Report Service.

  1. In Database Administrator, go to the Services node and check for details of the Service.

  2. On the computer where the Service is running, go to Start, Administrative Tools, Services. The Services screen is displayed.

  3. Right-click a Service and select Properties from the shortcut menu.

  4. Select the Log On tab.

  5. Select This account, and change the password.

  6. Click OK.

 

SMS Services Computer

Update the domain user password for the following SMS components:

  • SMS Extractor Service

  • SMS Web Service

  • SMS Dispatcher Service

Services

To update the SMS Extractor Service and SMS Dispatcher Service:

  1. On the computer where SMS Extractor Service or SMS Dispatcher Service is installed, go to Start, Administrative Tools, Services. The Services screen is displayed.

  2. Select SMS Extractor Service.

  3. Right-click and select Properties.

  4. Select the Log On tab.

  5. Select This account, and change the password.

  6. Click OK.

  7. Repeat steps 2 through 6 for SMS Dispatcher Service.

Internet Information Services

To update the SMS Web Service:

  1. Go to Start, Administrative Tools, Internet Information Services (IIS) Manager. The Internet Information Services Manager is displayed.

  2. Expand the <Name of Computer> node.

  3. Select the Default Web Site node.

  4. Select the <SMS Web Service name> node.

  5. Click Basic Settings from the Action pane. The Edit Site dialog is displayed.

  6. Click the Connect As button.

  7. In the Specific User option click the Set button.

  8. Change the password and click through OK three times.

 

Application Server Computer

DCOM Configuration

If the CampusNexus CRM Information Server component is running on a domain account, update its DCOM configuration settings.

  1. Go to Start, Administrative Tools, Component Services.

  2. Go to Console Root, Component Services, Computers, My Computer, DCOM Config.

  3. Select the CampusNexus CRM Information Server component.

  4. Right-click and select Properties.

  5. Select the Identity tab.

  6. Select This user, and change the password.

  7. Click OK.

COM+ Applications

If the Application Server component is running on a domain account, update its COM+ Application settings.

  1. Go to Start, Administrative Tools, Component Services.

  2. Go to Console Root, Component Services, Computers, My Computer, COM+ Applications.

  3. Select the Application Server component.

  4. Right-click and select Properties.

  5. Select the Identity tab.

  6. Select This user, and change the password.

  7. Click OK.

Internet Information Services

This section is applicable if the HTTP channel is configured for the Application Server.

Further, this section is applicable if the websites and application pools used for the CampusNexus CRM installation are running on a domain user account.

To update the Web Sites:

  1. Go to Start, Administrative Tools, Internet Information Services (IIS) Manager. The Internet Information Services Manager is displayed.

  2. Expand the <Name of Computer> node.

  3. Select the Default Web Site node. (Check for the details of the web servers in the Web Components node of Database Administrator.)

  4. Click Basic Settings from the Action pane. The Edit Site dialog is displayed.

  5. Click the Connect As button.

  6. In the Specific User option click the Set button.

  7. Change the password and click through OK three times.

To update the Application Pools:

  1. Go to Start, Administrative Tools, Internet Information Services (IIS) Manager.

  2. Select the Application Pools node. The Application Pools form is displayed.

  3. Select the DefaultAppPool.

  4. Right-click and select Advanced Settings. The Advanced Settings dialog is displayed.

  5. In the Identity field, click ellipsis button. The Application Pool Identity dialog is displayed.

  6. Select the Custom account option and click Set. The Set Credentials dialog is displayed.

  7. Change the password and click through OK three times.

 

Web Components Computers

These steps are applicable for Business Administrator, Media, Scripts, Web Client, Web Client Notification Server, and iServices,

Internet Information Services

If the websites and application pools used for the CampusNexus CRM installation are running on a domain user account, update the Web Sites and Application Pools.

To update the Web Sites:

  1. Go to Start, Administrative Tools, Internet Information Services (IIS) Manager. The Internet Information Services Manager is displayed.

  2. Expand the <Name of Computer> node.

  3. Select the Default Web Site node.

  4. Click Basic Settings from the Action pane. The Edit Site dialog is displayed.

  5. Click the Connect As button.

  6. In the Specific User option click the Set button.

  7. Change the password and click through OK three times.

To update the Application Pools:

  1. Go to Start, Administrative Tools, Internet Information Services (IIS) Manager. The Internet Information Services (IIS) Manager is displayed.

  2. Select the Application Pools node. The Application Pools form is displayed.

  3. Select the DefaultAppPool.

  4. Right-click and select Advanced Settings. The Advanced Settings dialog is displayed.

  5. In the Identity field, click ellipsis button. The Application Pool Identity dialog is displayed.

  6. Select the Custom account option and click Set. The Set Credentials dialog is displayed.

  7. Change the password and click through OK three times.

Alias on Business Administrator

You must change the passwords of all the Aliases created in Business Administrator that use the domain user account. To do so, log on to Business Administrator, and edit the Alias. In Database Administrator, start the extractor and dispatcher jobs and verify that their status is successful.