Configuration Issues

Packages

If you try to open the workflow definition for a sequence and a message similar to the following is displayed, the Forms Builder Contracts packages have not been installed in Workflow Composer. All current packages need to be imported into the Workflow Composer for Anthology Student, CampusNexus CRM, and Forms Builder based on the version the customer is on.

Package Error

Import Packages:

Import package

Close workflow

Package Manager

Note: Make sure the correct versions of the packages are installed. Install V1 and V2 Activities and Contracts for Anthology Student.

Connection Strings

If querying other products from within Workflow, make sure the Connection String Information exists and/or is correct in the following config files:

  • Renderer web.config file
  • CampusNexus Service Module Host config file
  • Workflow Composer config file

Connection Strings

Email Configuration

If using the Email Activity within a Workflow, the Email Configuration in the config files needs to be accurate or an error of "Unable to send email" will be received in the log file.

Mail settings

Note: This setting is in Workflow Composer config file, Renderer config file, and Service Module Host config file.