Associating Multiple Student Alert Records With a Case
Scenarios can occur where a case may run longer than the life span of a student alert, therefore multiple student alerts can be required during the span of a case to help in its resolution. Hence, active student alert records, all associated with the same student, can be associated with a case record if they are not already associated with another case.
After the association with the case, cases can be viewed in the Case – Multiple Student Alerts form where the Student Alerts tab includes the following views:
- Active and Resolved Student Alerts (Default)
- Active Student Alerts
- Cancelled Student Alerts
- Resolved Student Alerts
Additionally, a new student alert record can be created and associated with the case in this form.
On resolving or canceling a case in the Case – Multiple Student Alerts form, values will change as follows in the case and its associated student alert records:
| Entity | From | To | |
|---|---|---|---|
| On Resolution | On Cancellation | ||
| Case – The value of the Status field | In Progress | Problem Resolved | Cancelled |
| Student Alert – The value of the Status Reason field | Active | Resolved * | Cancelled |
* - The resolution date and time will be updated in the Resolution Date field.
Notes
- Additionally, the case and student alert records will change to a read-only state. However, on activating a resolved case, while its Status will change to In Progress and it can be edited, the Status Reason of its student alert records will continue as Resolved and they will remain in a read-only state.
- Scenarios can occur where some student alert records associated with the case can be resolved or canceled without affecting the parent case record. On resolution, their date and time will be updated in the Resolution Date field.
- While both case forms (Case – Student Alert and Case – Multiple Student Alerts) are available by default, institutions must disable the display of the form they do not need.
