Setting Interaction State to Resolved

See Also

Permissions Required

Set Interaction State Manually - To change an Interaction's state.

The state of an Interaction is set to Resolved when you have solved the query from the Contact.

When you resolve an Interaction in a Team, which is configured with the Allow the User to edit the time spent on Interactions option in Talisma Business Administrator, the Time Spent dialog box is displayed. By default, the time you spent to respond to the Interaction before resolving it is displayed in hours and minutes. You can modify the time displayed in the Time spent on the last Response field.

To Resolve an Interaction

1.  Open the required Interaction.

2.  From the Interaction menu, select Set State to Resolved.

- OR -

Select .

The Interaction state is set to Resolved.

The icon is displayed in the Interaction State column in the Table View, and an event is added to the Interaction.

Note  •   You can resolve an Interaction when responding to the Interaction itself, by clicking . •   You cannot resolve an Interaction that has dependent opened or pending Sub Interactions associated with it. •   You can resolve a dependent Sub Interaction if you have the Set Interaction State Manually or Reply Interaction Permission in the Team in which the Sub Interaction is created. If you have the Reply Interaction Permission, you can resolve the Sub Interaction by using the Send and Resolve option.