Setting Language and E-Mail Media Options

See Also

Permissions required

Set User Options - To define and modify Options in the Options dialog box.

The Media tab of the Options dialog box enables you to set Options across all Media. By default, the following Options are selected:

•   Auto spell check

•   Use shortcut to insert Canned Response

•   Send e-mails in HTML format

•   Include original Contact Message in Reply

When a User responds to an Interaction, the initial Message sent from Talisma to the Contact is not included in the reply.

You can clear the selection of these Options.

When the Auto Insert Suggested Canned Response in Reply option is selected in the Media tab of the Options dialog box, Talisma automatically inserts a Canned Response belonging to the same Category as that of the Interaction, in the Reply pane. If there are multiple Canned Responses belonging to the same Category as that of the Interaction, the most recently used Canned Response from the Suggestion list is inserted.

About Spell Check in Talisma

You can enable spell check in Talisma. To do so, select the Auto spell check option. When you type text, Talisma automatically detects spelling errors, if there are any.

Talisma enables you to work in many languages. You can set the spelling checker to the working language. The languages supported include Danish, Dutch, English (UK), English (US), Finnish, French, German, Italian, Norwegian Bokmal, Portuguese (Brazilian), Portuguese (Iberian), Spanish, and Swedish.  You can also set shortcut keys for the five most frequently used languages. The hot keys can range from CTRL+SHIFT+1 to CTRL+SHIFT+5. When typing text in Talisma, you can use the relevant shortcut key to enable the spelling checker for the required language. You can reassign the hot keys. You can choose to disable the spelling checker when text is being entered in a language not supported by the spelling checker.

AutoText and AutoCorrect are set to the language of the spelling checker. Only AutoText and AutoCorrect entries of the selected language will be displayed in the AutoText/AutoCorrect dialog box.

To Set a Language for the Spelling Checker

1.  From the Tools menu, select Options. The Options dialog box is displayed with the General tab selected.

2.  Click the Media tab.

3.  Choose the language from the All Media area.

4.  Specify the shortcut key for this language.

5.  Click OK. The language is set for the Spelling Checker.

Note  The spelling checker can be disabled by using the hot keys CTRL+SHIFT+0 (zero) or by choosing None in the Shortcut area.