Locating Users of Rapid Responses

See Also

Before editing or deleting a Canned Response, ensure that no other User has configured the Canned Response as a Rapid Response. If a User has configured the Canned Response as a Rapid Response, request the User to release the Rapid Response, and then edit or delete the Canned response.

To Check if a Canned Response is Configured as a Rapid Response

1.  From the Edit menu, select Canned Responses. The Canned Response Manager is displayed.

2.  Select the Canned Response, and click View. Talisma confirms that the Canned Response has been set as a Rapid Response and that the User can only view it.

3.  Click OK. The Canned Response is displayed in a read-only window.

4.  From the View menu, select Rapid Response Users. The Rapid Response Users dialog box lists the Users who have configured the Canned Response as a Rapid Response.

5.  Click OK.

Request the Users to release the Canned Response.