Creating a Personal Canned Response

See Also

Permissions required

Manage Canned Response - To create, edit, share, and delete Canned Responses.

A Canned Response created by a User can either be shared with other Users or be marked as personal. If a Canned Response is made personal, only the User who created it will be able to access it.

To Make a Canned Response Personal

1.  Create a Canned Response.

2.  Click the Share tab.

3.  Select the Personal option.

4.  Select Save from the File menu.

- OR -

Click .

5.  Select Close from the File menu.

Note  •   To share a personal Canned Response with other Teams, clear the selection of the Personal option. •   After a Canned Response is shared with a Team, it cannot be made personal again. •   A Personal Canned Response cannot belong to None in the Owner list in the Properties tab.