Categories and AutoSuggestion

See Also

The AutoSuggest feature in Talisma provides a relevant set of Canned Responses when you are replying to an Interaction. This feature is enabled when the following conditions are met:

•   The Interaction and the Canned Response belong to the same Category.

•   The Category is shared with the Team to which the Interaction belongs.

•   The Canned Response is shared with the Teams under which it is categorized.

If all these conditions are fulfilled, the Canned Response appears in the Suggestion list of the Interaction.

Example While you are replying to an Interaction categorized as "Gifts", Talisma suggests a list of Canned Responses categorized as "Gifts".

Here's how AutoSuggestion works: