About Quick Response Tools

Talisma provides Quick Response Tools that enable the User to respond to Contacts within a few seconds, and with minimum tasks. This saves a lot of time when a User has to respond to a large number of Contacts, and also eliminates the need to retype the most commonly used responses.

The Quick Response Tools in Talisma are:

Canned Responses

A Canned Response is a stored response that is used repeatedly. Easy to insert, and often used to reply to Frequently Asked Questions, Canned Responses enable faster response time and also eliminate the need to repeatedly type similar responses.

Rapid Responses

A Rapid Response is a Canned Response that a User can send to a Contact at the click of a button, without any User intervention at all. The Rapid Response is sent to the Contact immediately.