IDNC Tabs and Properties

IDNC items store phone numbers of Leads who have requested to not call. When an IDNC item is created for a phone number of a Lead, the phone number becomes unavailable for call.

The IDNC Object window contains the following tabs:

• Properties Tab

• History Tab

• Categories Tab

• Status Tab

• Attachments Tab

• Interactions Tab

Properties Tab

This tab contains system and custom properties created for the IDNC object.

Property (* indicates that the Property is mandatory)	Description	Value Updated by (System/User)	Property Can be Edited/Deleted in TBA
IDNC ID	A unique identifier for the IDNC item.		No
Name	Name of the Lead whose phone number is added as an IDNC item.
Owner	The User who owns the IDNC item.
Created On	The date and time when the IDNC record was created.		No
Last Updated	The date and time when the IDNC record was last updated.		No
Created By	The User who created the IDNC item.
Phone number	The phone number for which the IDNC is added. Typically, it is the phone number of a Lead.		No
Date added	The Server date when the IDNC item is created.		No
Date removed	The date until which the phone number is not available for call. However, the call status of the phone number is based on the scrubbing result returned by PossibleNOW.		No
School	Indicates the scope of the IDNC item. If the phone number is added from a Lead, it is set by default to the Brand to which the Campus of the Lead belongs.		No
Status	The status of the IDNC item. It can have one of the following values: • Active: When an IDNC item is created, its status is set to Active. The call status of the phone number is typically DNC. However, it is determined based on the scrubbing result from PossibleNOW. • History: The status changes to History when the current date matches the date specified in the Date removed field. Note When the Status of an IDNC item becomes History, the Sync status field in the Status tab displays Remove pending. When the IDNC item is sent to PossibleNOW and is removed from the IDNC list, the Sync status Property displays Remove completed. The phone number of the Lead will be scrubbed after 24 hours.		No

History Tab

This tab displays a chronological list of events based on the actions performed on the IDNC item. To specify the events to be displayed in this tab, select Options from the Tools menu. In the Options dialog box, set the required IDNC Event options from the Events tab.

For example, if an IDNC item is categorized, this action is recorded as an event in the History tab of the IDNC item.

Categories Tab

This tab displays the Categories created for the IDNC Object. From this tab, you can categorize the IDNC by selecting one or more Categories.

Status Tab

This tab displays the synchronization status of the IDNC item with PossibleNOW. It also displays appropriate messages for the success or failure of the synchronization of the IDNC item with PossibleNOW and CampusNexus CRM. The following table describes the Properties in this tab:

Property (* indicates that the Property is mandatory)	Description	Value Updated by (System/User)	Property Can be Edited/Deleted in TBA
Sync status	Displays the synchronization status of the IDNC item that is sent to PossibleNOW. Following are the various status messages that are added for an item: • Add pending - Indicates that the IDNC item has to be sent to PossibleNOW for scrubbing. • Add completed - Indicates that the IDNC item is added to the PossibleNOW database. • Add failed - Indicates that the phone number of the IDNC item was sent to PossibleNOW for synchronization but addition of the phone number to the database failed. • Remove pending - Indicates that the IDNC item must be sent to PossibleNOW to be removed from the database. • Remove completed - Indicates that the IDNC item is removed from the PossibleNOW database. • Remove failed - Indicates that the phone number of the IDNC item was sent to PossibleNOW for synchronization but removal of the phone number from PossibleNOW failed.		No
Status message	Displays the error message received from PossibleNOW. If there are no error message, this Property is blank.		No

Property (* indicates that the Property is mandatory)

Description

Value Updated by (System/User)

Property Can be Edited/Deleted in TBA

Sync status

Displays the synchronization status of the IDNC item that is sent to PossibleNOW. Following are the various status messages that are added for an item:

• Add pending - Indicates that the IDNC item has to be sent to PossibleNOW for scrubbing.

• Add completed - Indicates that the IDNC item is added to the PossibleNOW database.

• Add failed - Indicates that the phone number of the IDNC item was sent to PossibleNOW for synchronization but addition of the phone number to the database failed.

• Remove pending - Indicates that the IDNC item must be sent to PossibleNOW to be removed from the database.

• Remove completed - Indicates that the IDNC item is removed from the PossibleNOW database.

• Remove failed - Indicates that the phone number of the IDNC item was sent to PossibleNOW for synchronization but removal of the phone number from PossibleNOW failed.

Status message

Displays the error message received from PossibleNOW. If there are no error message, this Property is blank.

Attachments Tab

This tab lists the attachments that are added for the IDNC item.

Interactions Tab

This tab lists Interactions that are added for the IDNC item.

Note

Ensure that you not configure Rules, Campaign, and Events for the IDNC object as the functionality for these components is not supported for the IDNC object.