Recalling an Interaction or Sub Interaction Submitted for Review

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An Interaction submitted for review can be recalled if you no longer need your response to be checked by another User.

You can recall an Interaction submitted for review only if the reviewer has not opened the Interaction submitted for review.

You cannot recall an Interaction sent for review if:

•   The reviewer has opened the Interaction for review, and is currently reviewing it.

•   The reviewer has replied to the Contact after reviewing the Interaction.

•   The reviewer has sent the Interaction to you after review.

•   The reviewer has reviewed the Interaction, and closed it, but has not yet sent the reviewed Interaction to the Contact, or to you.

To Recall an Interaction Submitted for Review

1.  Open the required Interaction.

2.  From the Interaction menu, select Review, and choose Recall Review.

The Interaction is recalled.