About Reactive and Proactive Chat

See Also

Using Talisma, you can engage in two types of chat sessions, namely, Reactive Chat and Proactive Chat.

Reactive Chat

Reactive Chat enables you to respond to visitors who seek assistance when browsing your organization's Web site. It is particularly useful when visitors want to explore the Web site independently, while still being able to reach out for assistance when they require it.

When a visitor clicks the Chat Now option on the corporate Web page, the visitor's browser window displays the following frames:

•   The browser in the Left pane.

•   The Transcript pane and Message area on the Right pane. The Right pane of the visitor's browser window is referred to as the visitor's Chat pane.

As a Talisma Chat User, you receive a message indicating that a chat request has arrived. You can choose to accept, deny, or close the chat request.

Proactive Chat

Proactive Chat enables you to initiate a chat session with a visitor who is browsing your organization's Web site.

Your organization can define a Proactive Filter to enable Users to initiate a chat session with a selected set of visitors. These visitors are displayed in the Site Visitors pane of the Chat tab in the Talisma Chat Workspace.

For more information about defining Proactive Filters, see Talisma Business Administrator Help.