Opening the Knowledgebase Page

1.  Log on to CampusNexus CRM.

2.  Click Help icon and then click Knowledge Base.

OR

Open the required Interaction.

Position your cursor in the Reply, Forward, or Consult panes of the Interaction, and select KB Article from the Insert list.

The Knowledge Base Manager is displayed. For more information on the Knowledge Base page, see The Knowledgebase Page.