Replying to the Current Message

See Also

Permissions Required

Reply Interaction - To respond to Interactions.

If several messages are included in a single Interaction, you can choose to reply to any one of them. To do so:

1.  Open the required Interaction.

2.  From the Conversation pane of the Interaction window, find the message to which you want to send a response.

3.  Right-click the message.

4.  From the shortcut menu, select Reply to Current Message or Reply All to Current Message.

The Reply pane displays the header of the current message.

Note  When the Reply All to Current Message option is selected, the e-mail message is sent to all Contacts of the selected message.

5.  Type your reply.

6.  Select the required Send option from the or list in the Reply pane toolbar to send the message.

Note  •   You can respond to a message by following the same procedure in the Preview pane of the Home Workspace. •   The Reply to Current Message option is enabled only when the current message is a message from the Contact. •   The options available in the list include: ◦   Send and Resolve. ◦   Send, Resolve, and Close. ◦   Send, Resolve, and Open Next. ◦   Send, Resolve, and Open Previous. •   The options available in the list include: ◦   Send. ◦   Send and Close. ◦   Send and Open Next. ◦   Send and Open Previous.