National Do Not Call

You can use the tabs on the National Do Not Call page as follows: 

  • Use the Lookup tab to look up a phone number to determine whether it can be called. Once you have specified the phone number, Anthology Student displays a message indicating whether the person can be contacted. For example, you can look up phone numbers for referrals of new students from existing students to determine if those phone numbers can be called.

  • Use the Import tab to import a file from the National Do Not Call (DNC) Registry provided by the Federal Trade Commission (FTC). You can import a complete file or edit the file for a national, state, or area code list. If you import a complete file for the area code or state list, you can append data. In all other cases, Anthology Student imports all the data in the file. If the import file is large, it can take a long time to process the batch. After importing, you must use the Update tab to update the data in the Anthology Student database.

  • Use the Update tab to update the Anthology Student database using the data from the imported DNC Registry file.

  • Use the History tab to review and manage the import and update batches. For example, you can check if a file was imported before you generate the update batch.

The Federal Trade Commission (FTC) requires telemarketers and institutions that call clients or students to honor the request of prospects and customers not to call their homes. Specific rules determine when it is lawful to call a prospect or a person with an existing business relationship. Failure to adhere to these rules can result in fines.

The National Do Not Call (DNC) Registry is available for purchase in its entirety, by state, or by area code. The list contains phone numbers that have been registered with the FTC by consumers as restricted.

For information about: 

Anthology Student flags a phone number for a student as do not call if their phone number is on the DNC Registry, and they do not have a Student Profile in the Anthology Student database, or they do, and they:

  • Do not have a DNC override document in their Document folder (refer to Manage Documents or Document Lists for a Student
  • Graduated, dropped, or enrolled and never attended over 18 months ago and have no balance with your institution
  • Are a prospect with a lead date that is over 90 days old

For students on the list who are in the Anthology Student database, Anthology Student also masks their phone numbers. You cannot call these students. A student whom you cannot call can be contacted using other methods (such as letters and emails).

You can call a student who is not on the list. You can also call a student on the list if the student: 

  • Is active or enrolled
  • Graduated, dropped, or enrolled and never attended, but has a balance with your institution
  • Graduated, dropped, or enrolled and never attended, and the last voice contact with the student was less than 18 months ago
  • Is a prospect with a lead date less than 90 days old
  • Has a DNC override document in their Documents folder

Students with phone numbers listed on the DNC list, but who permit phone calls from the institution, require an override to comply with FTC rules. When you update the Anthology Student database after an import, if the phone number is also on file for the defined override document, the phone number is restored and displayed as a number that can be called.

Anthology Student masks restricted phone numbers in: 

To use the National DNC features in Anthology Student, you must import the file for the National DNC Registry and then update the Anthology Student database. You can import a Complete file or a Change file.

The data in the file uses one of these formats.

  • A comma-delimited flat text file. A complete file contains one 3-digit area code and 7-digit telephone number per line, separated by a comma, with a carriage return at the end of each line. A change file has several data items per record, separated by commas.

  • An XML-tagged file. It contains data and markers or tags with information in angle brackets that indicate the nature of the data.

When you import the file, Anthology Student creates a C2000_DNC database on the same system as your Anthology Student database. You must have a minimum of 1.5 GB of space on the server for the database. Consult your Database Administrator for information regarding the available space and requirements. If you do not plan to import the entire list, the C2000_DNC database can be created with a smaller file. If the space is not available, the database is not created, and the data is not imported.

The database contains the syNationalDNC table with a single column for the phone number. The table is the reference for matching student phone numbers to be compliant with the FTC requirements.

Prerequisites

You must have:

  • Common - Processes - View authorization

Depending on your task, you must also have:

  • Contact Manager - Processes - National Do Not Call - Import

  • Contact Manager - Processes - National Do Not Call - Lookup

  • Contact Manager - Processes - National Do Not Call - Update

You must have downloaded the file from the Federal Trade Commission (FTC) to a location accessible by Anthology Student, and it must have one of these extensions: .txt or .xml.  

When you import the file, Anthology Student creates and then imports the data into the C2000_DNC database on the same system as your Anthology Student database. You must have a minimum of 1.5 GB of space on the server for the database. Consult your database administrator for information regarding the available space and requirements.

Access Method

Select the Processes tile > expand Contact Manager > select National Do Not Call.

Procedure to Work with DNC Phone Numbers

Lookup Tab

Use the Lookup tab to determine if a phone number for a person is on the DNC list.

  1. Specify the Phone NumberClosed Phone number associated with the record. The format depends on how your institution configured phone numbers (such as whether phone numbers use parentheses and hyphens)..

  2. Select the Apply Filters button.

    Anthology Student displays a message indicating whether you can call the person.

Update Tab

Use the Update tab to update the Anthology Student database after you have imported the DNC Registry file.

  1. Specify the values under Selection Criteria to filter the records.

    File FormatsClosed Select Complete File to import the entire list of phone numbers. Select Change File to import only phone numbers that have been added or deleted since the last update by the FTC.

    List FormatsClosed Specifies the type of file. The options are Complete National List, State List, and Area Code List.

    Overwrite Existing DataClosed If you selected Complete File for File Formats and State List or Area Code List for List Formats, specifiy whether the data is replaced or appended. If you select Yes, data is appended. If you select No, or it is selected and cannot be changed, all the data is replaced.

  2. Select the Choose File button and browse to select the file from the saved location.

  3. Select the Queue Import button.

    Anthology Student displays the number of records in the selected file for importing.

  4. Select the Continue button to import the file.

  5. In the Queue Batch dialog, review or change the name of the batch and select the Queue button.

    Anthology Student processes the batch. If there: 

    • Is an existing C2000_DNC, Anthology Student imports the data

    • Is not an existing C2000_DNC database, Anthology Student creates it and imports the data

Import Tab

Use the Import tab to import a file that contains the DNC Registry.

  1. Specify the values under Selection Criteria to filter the records.

    Oldest DateClosed The oldest date for which the DNC records are updated. It must be before the date you specify for the Newest Date.

    		Newest DateClosed The newer date for which the DNC records are updated. It is set to 90 days prior during processing to comply with Federal Trade Commission (FTC) rules. For example, if the Newest Date is 04/01/2018, that date is transformed into 01/01/2018. This date value is used to gather potential students who need to have their phone numbers updated. The newest date cannot be after the current date.

  2. Select the Queue Update button.

  3. In the Queue Batch dialog, review or change the batch name, and select the Queue button.

    Anthology Student processes the batch and:

    • Gathers all numbers that have the newest date within the date range provided, adjusted for 90 days back-dating on the Newest Date value

    • Replaces any matched phone numbers in the Anthology Student DNC database with the text Do Not Call (such as phone number, work phone, or other secondary phone numbers)

    • Stores the original phone number in a cross-reference table.

    When the batch completes, Anthology Student displays the results on the History tab, showing the status of the import as Started or Completed.

History Tab

Use the History tab to review the results of the import and update batches.

Batches on this tab are available for 28 days by default. Anthology Student removes them after 28 days. If you need to keep the information for a batch, use the Export (Export button) button on the toolbar.

  1. Review the status and values for the batches in the list.

    ActionClosed Indicates the action for the record (such as create or delete; import or update; update, delete, or unlock).

    DurationClosed The amount of time it took to process the job or batch.

    NameClosed The name of the item (e.g., data set, batch, job, process, task, person, organization, entity, file).

    StartedClosed The date and time when the first job within the batch started executing.

    StatusClosed A status of Preparing indicates that the jobs in the batch are still being created or are waiting on the system resources required to create them. Started indicates that the batch has been started. (At least one job in the batch is Enqueued, Processing, Succeeded, or Deleted.) Succeeded indicates all jobs in the batch have been executed, and ALL job statuses are Succeeded. Completed indicates all jobs in the batch have been executed; some jobs may be in the Succeeded status, but at least one of the jobs is in the Deleted status. Awaiting indicates the batch is awaiting the completion of a dependent job or batch. Deleted indicates that the batch has been canceled.

    Submitted ByClosed The name of the staff member who submitted the background job or batch for processing.

  2. Select the Name of the batch in the list.

    Anthology Student displays the details for the job in the Job Results list.

  3. Review the values in the list.

    Job CreatedClosed The date and time when the job was added to the background job queue.

    Job ResultClosed Indicates the processing result for the job. If it was successfully processed, it displays Passed or Succeeded. Otherwise, it displays the reason why it was not processed.

    Job StartedClosed The date and time when the job was pulled from the queue and started executing. The start time for a job will be the same time or later than the start time for the batch.

    Job Status Closed The status of the job. Enqueued indicates the job is in the queue waiting to be executed. Scheduled indicates the job is scheduled to run at a future time. Processing indicates the job is running. Succeeded indicates the job was completed with no errors. Deleted indicates the job was completed with errors.

    Number of ContactsClosed The number of contacts imported or updated from the National Do Not Call Registry phone list.

  

This feature applies to U.S. compliance only.