National Do Not Call

You can use the National Do Not Call page to: 

• Look up a phone number for a student to determine whether they can be called
• Create a batch that import the files from Federal Trade Commission (FTC) National Do Not Call (DNC) Registry
• Update the records for students in the Anthology Student database using the data from the files
• Review the import and update batches

Use the Lookup tab to look up a phone number to determine whether it can be called. Once you have specified the phone number, Anthology Student displays a message indicating whether the person can be contacted. For example, you can look up phone numbers for referrals for new students from existing students to determine if those phone numbers can be called.

Use the Import tab to import a file that contains the DNC Registry. You can import a complete or change file for a national, state, or area code list. If you import a complete file for the area code or state list, you can append the data. In all other cases, Anthology Student imports all the data in the file. If the file being imported is large, it can take a long time to process the batch. After importing, you must use the Update tab to update the data in the Anthology Student database.

Use the Update tab to update the Anthology Student database after you have imported the DNC Registry file.

Use the History tab to review the status, review the results of specific batches, and manage the import and update batches. For example, you can check if the file was imported before you generate the batch for the update.

Prerequisites

You must have:

• Common - Processes - View authorization

Depending on your task, you must also have:

• Contact Manager - Processes - National Do Not Call - Import

• Contact Manager - Processes - National Do Not Call - Lookup

• Contact Manager - Processes - National Do Not Call - Update

You must have downloaded the file from the Federal Trade Commission (FTC) to a location accessible by Anthology Student, and it must have one of these extensions: .txt or .xml.  

When you import the file, Anthology Student creates and then imports the data into the C2000_DNC database on the same system as your Anthology Student database. You must have a minimum of 1.5 GB of space on the server for the database. Consult your database administrator for information regarding the available space and requirements.

You should also be familiar with the Background for National Do Not Call.

Access Method

Select the Processes tile > expand Contact Manager > select National Do Not Call.

Procedure to Look up National DNC Phone Numbers

1. Select the Lookup tab.

2. Specify the Phone Number Phone number associated with the record. The format depends on how your institution configured phone numbers (such as whether phone numbers use parentheses and hyphens)..

3. Select the Apply Filters button.

   Anthology Student displays a message indicating whether you can call the person.

Procedure to Import a File

1. Select the Import tab.

2. Specify the values under Selection Criteria.

   File Formats Select Complete File to import the entire list of phone numbers. Select Change File to import only phone numbers that have been added or deleted since the last update by the FTC. List Formats Specifies the type of file. The options are Complete National List, State List, and Area Code List.

   Overwrite Existing Data If you selected Complete File for File Formats and State List or Area Code List for List Formats, specifies whether the data is replaced or appended. If you select Yes, data is appended. If you select No or it is selected and cannot be changed, all of the data is replaced.

3. Select the Choose File button and browse to select the file from the saved location.

4. Select the Queue Import button.

   Anthology Student displays the number of records in the selected file for importing.

5. Select the Continue button to import the file.

6. In the Queue Batch dialog, review or change the name of the batch and select the Queue button.

   Anthology Student processes the batch. If there: 

   • Is an existing C2000_DNC, Anthology Student imports the data

   • Is not an existing C2000_DNC database, Anthology Student creates it and imports the data

Procedure to Update the Database

1. Select the Update tab.

2. Specify the following values.

   Oldest Date The oldest date for which the DNC records are updated. It must be before the date you specify for Newest Date. Newest Date The newer date for which the DNC records are updated. It is set to 90 days prior during processing to comply with Federal Trade Commission (FTC) rules. For example, if the Newest Date is 04/01/2018, that date is transformed into 01/01/2018. This date value is used to gather potential students who need to have their phone numbers updated. The newest date cannot be after the current date.

3. Select the Queue Update button.

4. In the Queue Batch dialog, review or change the batch name, and select the Queue button.

   Anthology Student processes the batch and:

   • Gathers all numbers that have a newest date within the date range provided, adjusted for 90 days back-dating on the Newest Date value

   • Replaces any matched phone numbers in the Anthology Student DNC database with the text Do Not Call (such as phone number, work phone, or other secondary phone numbers)

   • Stores the original phone number is stored in a cross-reference table.

   When the batch completes, Anthology Student displays the results on the History tab showing the status of the import as started or completed.

Procedure to Review Results

1. Select the History tab.

   Batches on this tab are available for 28 days by default. Anthology Student removes them after 28 days. If you need to keep the information for a batch, use the Export () button on the toolbar.

2. Review the status and values for the batches in the list.

   Action Indicates the action for the record (such as create or delete; import or update; update, delete, or unlock). Duration The amount of time it took to process the job or batch. Name The name of the item (e.g., data set, batch, job, process, task, person, organization, entity, file).

   Started The date and time when the first job within the batch started executing. Status A status of Preparing indicates that the jobs in the batch are still being created or are waiting on the system resources required to create them. Started indicates that the batch has been started. (At least one job in the batch is Enqueued, Processing, Succeeded, or Deleted.) Succeeded indicates all jobs in the batch have been executed, and ALL job statuses are Succeeded. Completed indicates all jobs in the batch have been executed, some jobs may be in the Succeeded status, but at least one of the jobs is in Deleted status. Awaiting indicates the batch is awaiting the completion of a dependent job or batch. Deleted indicates that the batch has been canceled. Submitted By The name of the staff member who submitted the background job or batch for processing.

3. Select the Name of the batch in the list.

   Anthology Student displays the details for the job in the Job Results list.

4. Review the values in the list.

   Job Created The date and time when the job was added to the background job queue. Job Result Indicates the processing result for the job. If it was successfully processed, it displays Passed or Succeeded. Otherwise, it displays the reason why it was not processed. Job Started The date and time when the job was pulled from the queue and started executing. The start time for a job will be the same time or later than the start time for the batch.

   Job Status The status of the job. Enqueued indicates the job is in the queue waiting to be executed. Scheduled indicates the job is scheduled to run at a future time. Processing indicates the job is running. Succeeded indicates the job was completed with no errors. Deleted indicates the job was completed with errors. Number of Contacts The number of contacts imported or updated from the National Do Not Call Registry phone list.

  

This feature applies to U.S. compliance only.